Choose from our most popular questions or check our FAQ page for more information
Below is a list of our most Frequently Asked Questions. Simply click on each to show the answer.
I have not received my insurance documents. Can you please provide me with my policy information?
CompareNI.com is not an insurance provider. If you have any queries regarding your policy documents, please get directly in contact with your insurance provider and request that they send you out a copy.
Some insurance providers may also make your policy documents available online, so you may be able to access these through logging in on their website, or they could even be somewhere in your email inbox / junk folder.
Can you send me proof of my no claims bonus?
CompareNI.com is not an insurance provider. Your previous insurance provider should have sent you details of your no claims bonus to you with your annual renewal letter or after you have requested the policy to be cancelled.
This document should be used as proof of no claims. If your previous insurance provider has not sent this to you then we recommend you get in contact with them and request it.
Can you confirm who my current insurance policy is with?
CompareNI.com is not an insurance provider. Your current / previous insurance provider should have emailed or posted across your policy information around the date your insurance policy began. If you received an email, we recommend you search for it in your inbox and also your email junk folder.
How do I cancel my insurance policy?
CompareNI.com is not an insurance provider. If you have any queries regarding your policy such as cancellations, please get directly in contact with your insurance provider and they should be able to help you.
Can I call CompareNI.com for a quote over the telephone?
Unfortunately we do not currently provide a telephone service. However you can get a quote online and then discuss directly with the insurance provider that you would like to purchase a policy from. You can find a definitive list of all of our insurance and other products here. Alternatively, you can use our search facility.
I have completed an insurance quote online. Why am I receiving telephone calls?
Car, Van, Home, Bike and Pet Insurance
On our car, van, home, bike and pet insurance comparison systems, as part of our service, we will authorise up to three insurance providers who have offered you the cheapest quotations to contact you by telephone in order to discuss your quotation further.
On our other insurance comparison systems, as part of our service, we will authorise up to five insurance providers to contact you by telephone to discuss your insurance quotation.
If you wish to opt out of telephone contact please fill in the form below and provide the telephone number in question. We will then contact the insurance provider(s) and request they refrain from any further contact with you.
I'm living outside the UK. Can I still complete a quote on CompareNI.com?
How do I unsubscribe my email address from the CompareNI.com service?
We are sorry to hear you wish to be unsubscribed from our services. To do so, simply click here and submit your email address.
We hope you return to use our service again in future.
Want to give feedback?
If you wish to provide feedback on our service please send us a message using our contact form below.
Our office hours are 9am to 5pm Monday to Friday, excluding Bank Holidays. We aim to reply to your query within two working days.
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Staying in touch with you
We’d like to stay in touch with you so we can remind you when your next renewal is due and, from time to time, let you know about new services from CompareNI.com.
If you don’t want to be contacted by us, please unsubscribe and well remove your details from our contact list.
Write to us
If you prefer to write to us our address is:
- Customer Relations
- Seopa Ltd
- 5th Floor Link Building, Adelaide Exchange
- 24-26 Adelaide Street
- Belfast, BT2 8GD